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Accessibility

LG Inform website

This accessibility statement applies to LGInform (https://lginform.local.gov.uk/).

This website is run by the Local Government Association (LGA). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some map and chart areas do not have sufficient colour contrast due to their complexity
  • Some text around charts and graphs are small
  • This website has been optimised for desktop and tablet. Users on mobile phones will be able to access the same functionality, but some extra horizontal scrolling may be necessary

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print email lginform@local.gov.uk 
We’ll consider your request and get back to you in 5 working days.
 
Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact lginform@local.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility

LGInform is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Headings and hierarchy 

Some headings do not follow the appropriate heading hierarchy structure with occasional jumps to a lower level heading. 

This fails SC 1.3.1: Info and Relationships. Examples of this failure are hard coded into some of our maps and cannot be manually overridden. 

Chart areas

Some graphs and charts require a degree of horizontal scrolling when viewed on mobile devices. This fails SC 1.4.10 Reflow. 

By-pass blocks

A general skip to content button is available but throughout the site, where there are interactive graphs, further skip methods should be made available to the user. Additional work will be completed to ensure that navigation landmarks are used in a more predictable way. The related SC is 2.4.1 By-pass blocks.

Content not within the scope of accessibility regulations

We use maps to dispaly geographic information. We have done our best to improve the accessibility of our maps with appropriate labels and colours. The lack of labels in some of our maps would fail SC 2.5.3. However, maps are exempt from the accessibility regulations.

Disproportionate burden

Reading age

The reading age of materials for much of the website is higher than ‘lower secondary’ level. This is due to the technical and detail necessary to produce our reports. Therefore the website does fail on SC 3.1.5 Reading Level.

We believe that we have provided multiple means of understanding the information available, and that it would be of disproportionate burden to alter the language in what is a naturally complex field.

PDFs

The PDFs that are generated from chart areas do not yet come with tags to make them screen reader compatible. While long term we do want to rectify this for PDF users, we do provide the content in multiple other formats for users to choose. 

Preparation of this accessibility statement

This website was last tested on 7 March 2022. The test was carried out by Porism. 

This statement was prepared on 6 August 2022.

 

Accessibility statement for the LG Inform Mobile app

This accessibility statement applies to LG Inform App. This app is run by the LGA. We want as many people as possible to be able to use this app. For example:

You should be able to: 

  • change contrast levels and text size
  • Navigate through most of the app using a keyboard or voice recognition software
  • Use accessibility functions on your device to zoom in to over 200%
  • AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this app is

We know some parts of this app are not fully accessible:

  • The app can only be viewed in portrait orientation
  • Some text and graphical elements do not have sufficient colour contrast
  • Certain graphical element do not have an appropriate text alternative
  • Some text elements do not resize correctly
  • Some interactive elements can’t be activated via external keyboard
  • Certain user interface components and status messages may not be correctly announced via screen reader
  • Some form fields use placeholder text in place of text labels

Feedback and contact information

If you need information on this app in a different format contact:

We’ll consider your request and get back to you in five working days.

Reporting accessibility problems with this app

We’re always looking to improve the accessibility of this app. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this app’s accessibility

The LGA is committed to making its website and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below. 

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

  • The app does not respect changes in device orientation and as such content can only be viewed in portrait orientation – this fails WCAG 1.3.4 Orientation
  • Some graphical elements within the Metrics section don’t have accurate text alternatives – this fails WCAG 1.1.1 Non-text Content.
  • Some interactive elements don’t get announced correctly to assistive technology – this fails WCAG 1.3.1 Info and Relationships and 4.1.2 Name, Role, Value
  • The application can only be used if the device is in portrait orientation – this fails WCAG 1.3.4 Orientation
  • Some chart segments use colour alone to denote information – this fails WCAG 1.4.1 Use of Colour
  • Some icons, interactive elements and focus indicators may not be sufficiently perceptible – this fails WCAG 1.4.11 Non-text contrast and 2.4.7 Focus Visible
  • Some text elements use colour combinations that may not be sufficiently perceptible for some users – this fails WCAG 1.4.3 Contrast (Minimum)
  • Some text and other UI elements become obscured when text size is enlarged via device settings – this fails WCAG 1.4.4 Resize text
  • Some elements can’t be activated when using a device with an external input device – this fails WCAG 2.1.1 Keyboard
  • When using an external input device, it may not be possible to complete the onboarding journey due a keyboard trap present in one of the forms – this fails WCAG 2.1.2 No Keyboard Trap
  • Some form fields use placeholder text instead of form labels – this fails WCAG 3.3.2 Labels or Instructions
  • Some interactive elements may not be identified correctly by assistive technology due to the way they’ve been defined – this fails WCAG 2.5.3 Label in Name and 4.1.2 Name, Role, Value

Disproportionate burden

At this time, we have not made any disproportionate burden claims. 

Preparation of this accessibility statement

This statement was prepared in July 2025.

This app was last tested in August 2025. The test was carried out in-house by the LGA.